General Reservation Questions

When will I receive my reservation confirmation?

Once a reservation has been made online or over the phone, we will finalize and confirm your reservation and email you the final confirmation within 24 to 48 hours.

It's been over 48 hours and I still haven't received my confirmation.

On very rare occasions there may be a delay in finalizing your reservation. Please contact our office directly if you have not received your confirmation.

Also, some email addresses, like Yahoo! emails may have spam blockers or junk mail folders. Please make sure to check those first.

Why do I need this confirmation?

The final confirmation that we email you contains all the details and necessary information about the reservation you have made, including:

  • Activity Time
  • Activity Date
  • Your Arrival Information
  • Instructions on where and what time to check in or what time you'll be picked up
  • Local contact details in case you have any questions or changes when you're at your destination
  • Amounts paid and remaining balance due (if you've only paid a deposit)
  • A complete copy of our customer responsibility, cancellation, and billing policies

The final confirmation is also your proof of purchase and is used as your ticket for the activity.

My reservation confirmation it instructs me to contact the activity operator once I've arrived, why?

This only applies to guests that are staying at a hotel. We recommend you to contact the activity operator because if there are any unforeseen changes, there is a direct line of communication between the local office and you. Also, the local office likes to make sure you've arrived safely and that you're ready to participate in your activity.

Some of the information on my reservation confirmation is incorrect.

Please contact our office directly so we can correct any mistakes made on your reservation. Do not email us these changes.

Can I make changes to my reservation after it's been finalized?

Yes. You can make changes to your reservation anytime, however, you must contact our office directly. No changes will be made unless you speak to someone in our office directly.

What happens if I forget to bring my final confirmation?

If you've forgotten to print out and bring the final confirmation with you, contact our office and we will try to fax the confirmation to you. If this is not possible, we'll make the local office aware of this and to allow you to participate. However, please remember that it is important you make every effort to bring this with you.